Frequently Asked Questions

Timer Kit offers timer-based pump control and scheduling. Basic Kit adds water level sensing for automatic ON/OFF. Smart Kit adds water supply detection and dry-run protection. All work with the same app and can be upgraded later. Message us on WhatsApp for current kit pricing.

Yes! AquaSense works perfectly without WiFi. It supports Bluetooth for direct phone control (5-10m range), Zigbee 3.0 mesh networking for multi-device coordination (30-100m range), and even LoRaWAN for remote locations (kilometers). WiFi is optional for cloud connectivity and remote access.

The ultrasonic sensor has ±3mm accuracy (HC-SR04) or ±5mm (JSN-SR04T). We also support capacitive (±2%) and pressure (±1%) sensors. Effective range is 2cm to 400cm tank depth.

AquaSense supports 6 motor types: single-phase AC, three-phase AC, DC motors, submersible pumps, jet pumps, and centrifugal pumps. Current sensing supports up to 20A with ±1.5% accuracy.

Absolutely! All kits are designed to be upgradable. You can add a water sensor to Timer Kit to make it Basic Kit functionality. Add current sensor to Basic Kit to get Smart Kit features.

Yes! AquaSense supports 4 sensor types: ultrasonic (±3mm accuracy, 2-400cm range), capacitive (±2%), pressure (±1%), and float switch (on/off detection). You can choose the best type for your tank setup.

A single controller handles up to 5 tanks with shared pump support. With our multi-coordinator gateway architecture, you can manage up to 25 tanks across 8 independent Zigbee networks — ideal for apartment buildings and commercial installations.

The system has automatic fault detection. If a sensor goes offline, the motor is safely stopped to prevent damage. When the sensor reconnects, the system resumes automatic operation with retry logic and exponential backoff.

Yes! AquaSense is designed for DIY installation in 20-30 minutes. We provide detailed video guides. The sensor mounts with clips (no drilling), and the controller connects with just 2 wires to your pump starter.

For basic installation, no. However, if you're not comfortable with electrical work, we recommend having a local electrician help with the pump wiring part. It takes them about 15 minutes.

The standard sensor cable is 5m. You can add extension cables (5m for ₹299, 10m for ₹499) to reach up to 15m total. For wireless connection over long distances, use our Range Extender (₹999).

Yes, that's the most common setup! The sensor goes on the tank (terrace) and controller near the pump (ground floor). They connect wirelessly via Bluetooth/WiFi.

The sensor can measure sump levels too. For humid sump environments, ensure the sensor is mounted properly with ventilation. The waterproof sensor (IP67) handles condensation well.

Standard Bluetooth range is about 5-10 meters indoors. For larger homes or if the pump is far from living areas, use our Range Extender (₹999) which extends range up to 50m through walls.

AquaSense supports 2.4GHz WiFi (802.11 b/g/n). Most home routers have this. 5GHz networks are not supported as they have shorter range.

Everything keeps working! All automation runs locally on the device. You can still control via Bluetooth. You just won't get remote access until internet returns. This is a key advantage over competitors who require internet for basic functionality.

No! The device works completely offline without any subscription. Basic features (timer, scheduling, manual control) are free forever. Cloud subscriptions (₹99-199/month) are optional for remote access and extended history.

Yes, the Nivoryx app is free on iOS and Android. Basic features (real-time control, 5 schedules, 7-day history) are free forever. Pro features (AI predictions, extended history) are ₹99/month optional.

Free plan allows 1 user. Pro plan (₹99/month) allows up to 3 family members. Each person installs the app and logs in with their own account.

AquaSense supports 4 protocols: BLE 5.0 for device setup and direct control (10m range), WiFi 802.11 b/g/n for cloud connectivity, Zigbee 3.0 for mesh networking between devices (30-100m range), and LoRaWAN IN865 for long-range connectivity in remote locations (kilometers). You can switch between Zigbee and LoRaWAN at runtime.

Basic features are free forever with no subscription required. Pro features (extended history, AI predictions, family sharing) are optional at ₹99/month or ₹999/year.

The kit price includes all hardware, free shipping across India, 1-year warranty, and free app access. No hidden charges.

Yes! We offer no-cost EMI on orders above ₹3,000 for 3-6 months through major credit cards and Bajaj Finserv.

Pre-order deposit (₹499) is 100% refundable anytime before shipping. After delivery, we offer a 30-day money-back guarantee for products in original packaging. See our Refund Policy for details.

DIY installation is free (with video guides). Optional professional installation: Plumber visit ₹999, Nivoryx technician ₹1,499.

Check if the sensor is mounted level and pointing straight down. Ensure no obstructions between sensor and water. Recalibrate in app: Settings → Device → Calibrate. If issues persist, contact support.

Check: 1) Automation is enabled in app, 2) Low threshold is set correctly, 3) Controller is powered on, 4) Wiring connections are secure. Try manual ON first to verify pump works.

Check app notification permissions in phone settings. Ensure the app isn't in battery optimization mode. For Pro users, verify notification preferences in app settings.

Move closer to the controller. Check if other Bluetooth devices are causing interference. Restart Bluetooth on your phone. If persistent, try clearing app cache and re-pairing.

Press and hold the reset button on controller for 10 seconds until LED blinks rapidly. This resets WiFi settings but keeps your schedules. For factory reset, hold for 20 seconds.

Common fixes: 1) Ensure the coordinator is powered on and the network is open for joining (180s window). 2) Move the sensor within 2m of the coordinator during initial pairing. 3) If the sensor was previously paired to a different network, factory reset it to clear stale credentials. 4) Check for RF interference from other 2.4GHz devices.

All manufacturing defects are covered for 1 year (18 months for pre-order customers). This includes controller, sensor, and accessories. Damage from misuse, water damage to controller, or electrical surges are not covered.

Contact support via WhatsApp (+91 93544 84998) or email (support@nivoryx.com) with your order ID and issue description. We'll diagnose remotely first. If replacement is needed, we'll arrange pickup.

Yes! Extended warranty (2 years total) is available for ₹499. Must be purchased within 30 days of original purchase.

WhatsApp: 9 AM - 9 PM IST, 7 days. Phone: 9 AM - 6 PM IST, Mon-Sat. Email: 24-48 hour response. Pre-order and Pro subscribers get priority support.

We're primarily online-support focused. Most issues can be resolved remotely. For physical repairs, we provide free pickup and delivery within India.

We offer affordable post-warranty support! Repairs cost ₹500-2000 (transparent pricing). Replacement devices get 30% discount, and your subscriptions automatically transfer to the new device. You can request service through the app or website.

Diagnostic fee: ₹200 (waived if repair is approved). Component replacement: ₹300-1000 depending on component. Labor charges: ₹500 flat rate. Total typically ₹500-2000. We provide transparent quotes before starting work.

No! Your device works completely offline via Bluetooth. Internet is only needed if you want to control it remotely from outside your home. All automation features work locally without internet.

Your device continues working offline. Cloud data is retained for 30 days after cancellation, during which you can export your data in CSV/JSON format. After 30 days, cloud data is deleted, but your device and local data remain intact.

Free tier: No cloud storage. Home tier (₹99/month): 7 days of cloud history. Pro tier (₹199/month): 90 days of cloud history. Ultimate tier (₹499/month): Unlimited cloud history. You can export your data anytime.

Yes! When you replace a device, all active subscriptions automatically transfer to the new device. This happens instantly - no need to contact support or repurchase subscriptions. Your device configuration and historical data are also preserved.

That's perfectly fine! The device works completely offline. You can use all basic features (timer, scheduling, manual control) via Bluetooth without any subscription. Cloud features are optional enhancements.

Yes! You can export your device data anytime in CSV or JSON format. Go to Device Settings → Export Data. This includes historical sensor readings, device configuration, and automation rules. No lock-in, complete data ownership.